WHAT IF THE PRODUCT I WANT ISN'T AVAILABLE?
When an item on our website is marked as "Out of Stock," it means that the product is currently unavailable for immediate purchase. This could be due to high demand, limited stock, or other factors affecting availability.
What is Backordering?
Backordering is a process where customers can still place an order for an item that is currently out of stock. By backordering the item, you secure your place in line to receive it once it becomes available again and we aim to do this within 2-3 weeks if there are no hold ups with metal suppliers or hallmarking.
How Does Backordering Work?
-
Placing a Backorder: When you choose to backorder an item, you'll go through the regular checkout process on our website. Instead of item being dispatched within 48 hours, there will be a wait of between 2-3 weeks.
-
Payment: Your payment method will be charged at the time of purchase, just like with any other order. This ensures that your item is reserved for you once it's back in stock.
-
Estimated Wait Time: We provide an estimated wait time for backordered items, typically ranging from 2 to 3 weeks. This gives you an idea of when you can expect to receive your order.
-
Order Confirmation: After placing a backorder, you'll receive an order confirmation email with details about your purchase.
-
Fulfillment: Once the item is back in stock, we'll fulfill your order and prepare it for shipment. You'll receive a shipping notification with tracking information once your order is on its way.
-
Delivery: Depending on your location and chosen shipping method, your order will be delivered to you within the specified timeframe.
Why Backorder?
-
Guaranteed Availability: By backordering an item, you ensure that you'll receive it as soon as it's back in stock, without the risk of it selling out again.
-
Convenience: Backordering allows you to secure the item you want without constantly checking for restocks or missing out on limited availability.
-
No Extra Cost: There are no additional fees for backordering. You'll only pay the regular price of the item and any applicable shipping charges.
Cancellation and Refunds
If you change your mind or no longer wish to wait for the backordered item, you can cancel your order for a full refund before it's shipped. Once the item has been shipped, our standard return policy applies.
Contact Us
If you have any questions about our backordering process or need assistance with your order, please don't hesitate to contact our customer service team at customerservice@demilne.com. We're here to help!