RETURNS POLICY

ORDER CANCELLATION

If you contact us within 4 hours of placing your order it may be possible to cancel your order before being shipped. This also applies for pre-order products. Please email us at customerservice@demilne.com, and we'll do our best to help.

PACKAGE NOT RECEIVED 

If you do not receive the package, please contact us within 14 days of specified delivery date. Otherwise we may not be able to resend or refund your order.

RETURNS

Please contact us via email at customerservice@demilne.com before returning or exchanging products. Orders that request refund without contacting us in advance will not be refunded due to the inability to ensure their authenticity. Thank you for your understanding.

If you are unsatisfied with your purchase, you may return it to us for an exchange or refund within 14 days after you received items. Refunds will be issued to your original payment method only. Please note that De Milne will not accept returns beyond 14 days of delivery.

Please make sure your items are returned new, unused, in the same condition as received and with all packaging as any returns that do not meet our policy will not be accepted and will be sent back to the customer. We strongly recommend when returning items to us, you use recorded or special delivery as we are unable to refund items which are lost in the post. All items shall remain your responsibility until we receive them.

Customers will handle the return shipment and shipping cost.

Be sure to include the full name that your order was originally placed under.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For De Milne products purchased from other authorized retailers or sellers please contact the seller where the item was originally purchased.

What if I never received my item?

We are not responsible for lost or stolen packages after they leave our care. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier (ex. UPS, USPS, FedEx, DHL). We will provide you with the address , shipping carrier information, tracking information and date of delivery to assist you with your claim investigation. You shall receive compensation for your lost/stolen package through the shipping carrier.

FAULTY ITEMS

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. We at www.DeMilne.com take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to report, please make your request clear when contacting customerservice@demilne.com about the fault.

Returns of faulty goods must be returned to us within 14 days of being received by you. If an item is deemed to be faulty on return, we will include with your refund the postage you paid when returning the item to us.

We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.

Refunds or replacements will be solely at the discretion of www.DeMilne.com